KIRKLAND, Wash., February 19, 2015 – Truck Enterprises Hagerstown in Maryland was named Kenworth’s Parts and Service Dealer of the Year for the second consecutive year for the United States and Canada, while Worldwide Equipment was selected as Kenworth’s TRP All-Makes Dealer of the Year. The awards were announced at the recent Kenworth Dealer Meeting.
The parts and service award recognizes the Kenworth dealer that scores high in customer satisfaction and provides customers with the best parts and service support among the more than 360 dealership locations throughout the United States and Canada.
“Truck Enterprises Hagerstown achieved this award again by offering customers timely service support and the parts they need to get their trucks back on the road making money,” said David Danforth, PACCAR Parts general manager and PACCAR vice president. “Truck Enterprises Hagerstown scored high marks among customers in 2014 for providing convenient hours of service, responding quickly to their parts and service needs, and by meeting and exceeding Kenworth’s standards for a clean and orderly maintenance facility.”
“We’re constantly looking for ways to improve our service and parts support because we recognize that our customers often rely on our dealerships to expedite repair parts and service for their equipment,” said Jim Hartman, president of Truck Enterprises Inc., parent company of Truck Enterprises Hagerstown. “That’s a huge responsibility and I am so proud that our employees rose to the challenge earning this award for the second year in a row. We thank our customers for their loyalty to Truck Enterprises Hagerstown.”
In addition to Truck Enterprises Hagerstown, Truck Enterprises also operates Kenworth dealerships in Chesapeake, Harrisonburg, Lynchburg, Manassas, Richmond, and Roanoke, Va.; and in Keyser, W.Va.
Kenworth’s TRP All-Makes Dealer of the Year award, which went to all 18 Worldwide Equipment’s Kenworth locations, recognized the Kenworth dealer that provides the best support for TRP parts and service among all Kenworth dealers.
“By routinely suggesting our line of TRP replacement parts, which provide industry-leading performance, Worldwide Equipment not only increased its TRP parts sales by more than 20 percent at its Kenworth locations, but also helped many customers realize significant value,” Danforth said. “By encouraging customers to sign up for the Kenworth Privileges loyalty card and to use the program’s significant discounts, Worldwide Equipment parts sales people helped customers achieve even greater savings.”
“Our crew of more than 30 outside parts salespeople worked hard promoting and delivering the TRP line of all-make parts to our customers from our 18 Kenworth locations,” said Terry Dotson, president and chief executive officer of Prestonsburg, Ky.-based Worldwide Equipment. “Once customers understand the value proposition that TRP all-makes parts offer, the quality of the parts convince them to order more. But it also takes a staff of dedicated sales people who understand the customers’ needs and can earn their trust by offering consistent and knowledgeable service. I am so proud of these employees and the rest of our dealer location staff members who support them for this accomplishment.”
Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth’s Internet home page is at www.kenworth.com. Kenworth is a PACCAR company.
SOURCE: Kenworth Truck Company